FAQ

Order Issues

I’m missing an item from my order, what do I do?

If you notice that you are mssing an item from your order, please email us at [email protected] Please include your order number and a picture of the package received, if possible. 

What do I do if I receive a faulty item in my order?

Please contact us at [email protected] with a picture of what was received. We will make it right. 

Delivery

What should I do if my order hasn’t been delivered yet?

Please be patient – due to COVID-19 our supply chains have been disrupted. Rest assured, your package will be delivered. If you would like to track the status of your order, please visit the Order Tracking tool at the bottom of any Workul page. 

How can I find your international delivery information?

Unfortunately, we only ship to addresses within the United States at this time. Please check back should we expand our offerings in the future. 

Can I track the delivery of my order?

Please reference the Order Tracking tool at the top of any Workul page. Once shipped, you will recieve a tracking number to track your package’s movements. 

Returns & Refunds

What is your Return Policy?

Something not right? Let us know and we’ll get it straightened out. Please contact us at [email protected] 

How do I return an item to you?

We don’t take returned items. For any items that may be incorrect, we will simply refund you. Sound simple? It is!

Can I return an item for an exchange instead of a refund?

At this time, we don’t offer any exchanges.